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GPL বা Nulled থিম এর মাঝে পার্থক্য কি

GPL বা Nulled থিম এর মাঝে পার্থক্য কি

GPL বা Nulled থিম এর মাঝে পার্থক্য কি

GPL বা Nulled থিম থিমফরেস্ট থেকে একটা থিম কিনলেন, লাইসেন্স কোডও আপনার কাছে আছে, কিন্তু কোড দিয়ে এক্টিভ না করেই ব্যবহার করা শুরু করলেন। তাহলে আপনি GPL(General Public License) এর আন্ডারে ব্যবহার করছেন।

মূলত সব থিম, প্লাগিনই GPL এর আন্ডারে থাকে।
অসুবিধাঃ
১/ থিম/ প্লাগিন আপডেট করতে পারবেন না।
২/ কিছু কিছু ফিচার ব্যবহার করতে পারবেন না(যেমন ডেমো ইমপোর্ট)
৩/ কমার্শিয়াল পারপাসে GPL ব্যবহার করা অবৈধ, জাস্ট এডুকেশনাল পারপাসে ব্যবহার করতে পারেন।
পক্ষান্তরে নাল(Null) থিম/প্লাগিন হলো,
কতিপয় প্রক্রিয়ায় থিম/প্লাগিন গুলোকে এমনভাবে ক্র্যাক করা যাতে, লাইসেন্স ছাড়াও আপনি থিম/প্লাগিনের ফুল ফিচারস ব্যবহার করতে পারেন।
অসুবিধাঃ
১/আপডেট পাবেন না
২/ যেহেতু থিম/প্লাগিনগুলো তৃতীয় পক্ষের দ্বারা সম্পাদনা করা, সুতারং থিম প্লাগিনের সাথে ভাইরাস ম্যালওয়্যার থাকার সম্ভাবনা ৯০% বা তারও বেশি।
পরামর্শঃ
জরুরি প্রয়োজনে GPL ব্যবহার করা যেতে পারে, কিন্তু ক্র্যাক/নাল ব্যবহার করা থেকে বিরত থাকুন।
আরো প্রয়োজনীয় তথ্য জানতে আমার ব্লগ পেইজ ঘুরে আসুন
Fiverr Customer Service Test Answers

Fiverr Customer Service Test Answers

Fiverr Customer Service Test Answers

Fiverr Customer Service Test with Answers with 100% Updated Get The latest Answers Today

The answers are in Bold.

In case of any errors Comment below the post.

What is meant by inflection?

  1. The accent you talk in, depending on your country
  2. The highs and lows of your voice, which let the customer know how interested you are in talking to them
  3. The pace at which you speak, which lets the customer know if you are in a rush or not
  4. The general attitude you convey to a customer

How should a customer service strategy plan be distributed to the employees?

  1. By sending a mass email
  2. By telling only those who directly deal with the customers
  3. By emphasizing the management’s commitment to the plan at a company-wide meeting
  4. It should be confined to the top management.

Which of the following would a customer not expect from a customer service agent?

  1. Discretion
  2. Rudeness
  3. Effectiveness
  4. Authenticity

Why is it important to have fast response times to customer queries/complaints?

  1. It shows the customer that you care.
  2. It prevents the customer from contacting you over the same issue through different channels
  3. Both a and b.
  4. Neither a nor b.

The costs of failing to meet a customer’s needs include:

  1. The customer will take their business elsewhere.
  2. The customer will tell friends and family not to use your services.
  3. The customer will go online and tell the whole world about their experience.
  4. All of the above.
  5. A single unhappy customer cannot do much damage to the business.

Once you have resolved a customer’s complaint, you should follow it up with the customer after a few days.

  1. Yes; it’s important to ensure they are satisfied with the solution you offered.
  2. No; doing so would be like reminding the customer they were unhappy with you.

How can you add the personal touch of a phone interaction to an email exchange with a customer?

  1. By using the customer’s name instead of saying Dear Customer.
  2. By using your own name instead of something like “The Support Team.”
  3. By using emoticons and casual words like Hey buddy, BRB, BTW, etc.
  4. a and b
  5. b and c
  6. a, b and c

How would you deal with a customer who is unhappy because of their own fault but insists that you solve the problem to their satisfaction?

  1. Advise them to be more careful in the future.
  2. Apologize for the inconvenience but tell them that you are unable to help because that’s the company policy.
  3. Tell them you value them but they can explore other service providers.
  4. Tell them that personally, you want to help them but that you can’t go against the company policy.

Consider the sentence given below and select the option that best answers it.

When providing customer service, it is important to remember that each customer is different and has to be treated differently.

  1. It’s true that each customer is different but providing personalized service all the time drains resources.
  2. Providing personalized service makes the customer feel special and creates loyalty.
  3. Personalized service is the norm. It’s done because everybody does it, not because it has any benefits.
  4. Each customer is not different. Many customers are identical. So, personalized service has no special value.

Which of the following are ways to build a great relationship with a customer?

  1. Under-promise and over-deliver.
  2. Always respond to a customer’s emails even if you cannot fulfill what they are asking for.
  3. Establish a personal rapport, using language and terms you would for a close friend.
  4. a and b
  5. b and c

Question: What is customer profiling?

  1. Reporting customer data to government agencies
  2. A customer filling in a profile online
  3. Using customer data to determine an overall company marketing campaign
  4. Using a series of data points to place customers into groups and tailoring their experience with your company

Why do customers feel the need of some control in working to resolve an issue with a company?

  1. They feel they are getting more for their money.
  2. Customers feel that this way, they can get whatever they want, at least temporarily.
  3. It ensures the customer will buy again.
  4. It puts them in a positive mood and allows them to help guide the resolution

What is a continuous improvement plan?

  1. A predetermined plan to continually help the employees keep themselves informed of the company’s latest initiatives in order ultimately to make themselves better at customer service
  2. A plan to educate the consumer about the products
  3. A plan to help the management understand the customers’ needs better
  4. A predetermined plan to help the employees learn more about the company’s financial situation and the company’s need to perform better

At which stage is it important for a business to keep track of what its customers need?

  1. Start-up stage
  2. Growth stage
  3. Established stage
  4. Every stage

Which of the following would be the best way to offer customer service online?

  1. To make a form people can submit available online
  2. To supply answers to FAQ’s online
  3. To make live chat with company representatives available 24/7
  4. To make company phone number available online

Why would a company want to know the profitability and sales history of customers?

  1. They would automatically drop the lowest 10% of customers.
  2. They can ask the higher sales clients to act as representatives of the company.
  3. It offers the company potential for directing their marketing campaigns effectively on the basis of their buying habits.
  4. They can find out who owes the company money.

 

Fiverr Customer Service Test Answers 2021

Question: What is the importance of customer oriented goodwill?

  1. It allows for cheaper resolutions to customer conflict.
  2. It is a good substitute for good customer service.
  3. It allows the management to measure how well customer service is being performed.
  4. It puts the company ahead of the competitors in respect of customer service.

Question: How do CRM(Customer Relationship Management) systems help in sending a consistent message to customers?

  1. The same draft of an email can be sent to every single customer thus ensuring consistency.
  2. They are used for all marketing efforts of a company.
  3. Information can be distributed via the CRM system for sending the same message to all the customers in the same group.
  4. The CRM system always works as the back end for the company website.

What would be the best way to handle an email inquiry?

  1. Ignoring the email and seeing if they email a second time
  2. An immediate automatic email response letting the customer know someone will reply within 24 hours, followed up by a reply from a customer service representative within 24 hours
  3. Informing them the answer is in the company FAQs and they should look there
  4. Replying to the email a week later after investigating

Question: What is the importance of consistency while offering customer service to different people?

  1. Not important – Customers only know what they experience and can not compare the service they get with that offered to others.
  2. Very important – Customers expect a consistent level of service when dealing with a company.
  3. Important only for large companies, not for small ones
  4. Important only for small firms since they rely on customer referrals

Question: Why is it important to pace your tone on the phone with the other person?

  1. It automatically makes them assume they will get what they want.
  2. It creates rapport with the customer and puts them at ease.
  3. If the person talks fast, it means they are in a rush and you should also do the same.
  4. It tells the customer you are someone they can trust.

What are the two factors to consider when Creating Customer Service Strategy?

  1. Employee reception to the plan, and customer reception to the plan
  2. The cost of implementing, and employee reception
  3. The time needed to create and implement, and the cost of implementation
  4. The competition’s as well as the customers’ reaction to the plan

Which of the following would be the best thing to say to an irate customer?

  1. Please call back later.
  2. I’ll have to ask my manager to approve what you are asking for. ?
  3. I can see why you feel that way.
  4. Why didn’t you buy a competitor’s product.

What final step can be taken to put your firm’s customer service above that of all others?

  1. Offer to refund more than the product value.
  2. Let customers know what the standard procedure for handling irate customers is up front.
  3. Give the customers time to cool off by asking them to call back later.
  4. Follow up with customers after the fact to make sure they are happy with the resolution.

Which of the following will be a potential segmenting factor for the customers?

  1. Age group
  2. Country/Region
  3. The industry they work in
  4. Zip code
  5. All of the above

What should be done at the end of a phone call with a customer after resolving an issue they had?

  1. Try to sell them something new.
  2. Ask them to write a nice letter to the company praising the customer service agent.
  3. Tell them only the first customer service call is free.
  4. Repeat to the customer what you resolved and any further actions you’ll be taking.

What is the primary purpose of setting goals of customer service?

  1. To know when no more customer service needs to be provided
  2. To compare the firm’s strategy with that of the competitors
  3. To create measurable objectives which the firm can strive to meet
  4. To allow for customer service agents to be promoted on the basis of their performance

What is the advantage of email based customer service?

  1. It makes dealing with irate customers easier.
  2. It provides an easy reference to past communication with the client.
  3. It is impersonal.
  4. Canned responses can be sent back.

What is the disadvantage of email based customer service?

  1. It is more cost effective than other methods.
  2. It allows the company to respond quickly.
  3. It gives the company a trail of communications with the customer.
  4. It is unemotional and doesn’t always allow the customer to convey the importance of their question or issue

Fiverr Customer Service Test Answers

Where should firms start while working on a strategy for customer service?

  1. Survey the customers to get their feedback and to find out their needs and expectations of the firm.
  2. Copy what the competition is doing.
  3. Ask the employees what strategies they want to be implemented.
  4. Look for the standard customer service strategy employed in the country of operation.

What is meant by a “care token”?

  1. To handle customers who are not happy with the company “with care”
  2. A gesture made by the company to retain a customer after his/her having experienced bad customer service
  3. A gesture made by the company as a last resort to get the customer to leave
  4. A bonus to exceptionally good customer service agents

Fiverr Customer Service Test Answers

What is the first step in dealing with a customer when he/she is irate?

  1. Tell him/her to be quiet and listen.
  2. Tell him/her to call back when he/she has calmed down.
  3. Ask the customer what can be done to solve the problem.
  4. Let the customer give vent to his/her feelings and do not try to interrupt him/her.

Question: What should be the ultimate goal of problem solving with the customer?

  1. To save the company money
  2. To get them off the phone quickly
  3. To get referrals to other customers
  4. To make them happy

Question: What should the customer service representative do when a customer is yelling?

  1. Yell back at them
  2. Not respond and hang up
  3. Sound anxious
  4. Keep a calm, lower tone to calm the customer down

 

Why is giving a customer the required information considered good customer service?

  1. It makes the customer feel they got something for nothing.
  2. It makes the customer feel guilty if they ever have a problem.
  3. It allows you to upsell to the customer something they do not need.
  4. It allows you to add value for the customer and help them make an informed decision.

Fiverr Customer Service Test Answers 2021

How can a company create an atmosphere of continuous improvement and have employees who strive to perform?

  1. By reducing headcount by 10% each year
  2. By making it mandatory for the employees to attend company meetings
  3. By offering incentives, both financial and non financial, for good performance
  4. By telling the employees that mystery callers will evaluate them

Fiverr Customer Service Test Answers

What is meant by a “hard no”?

  1. Saying ‘no’ to the customer but offering alternatives
  2. Saying ‘yes’ to the customer at first but switching to ‘no’ later
  3. Saying ‘yes’ to the customer with no intention of following through
  4. Saying ‘no’ to the customer and offering no alternative solution

Why do the customers’ needs change according to the nature of the situation?

  1. People are fickle and want different things even in the same situation depending on different occasions.
  2. Needs are different depending on what the customer values as important under the circumstances.
  3. Needs changed according to the financial situation of the customer at the time.
  4. The customer can probably be talked into focusing on their wants instead of needs.

Fiverr Customer Service Test Answers

What is the purpose of FAQ’s (frequently asked questions)?

  1. To give the website more content which looks impressive
  2. To spur the customers to ask additional questions
  3. To position the company as an industry leader
  4. To answer questions customers often have so they can easily find the answer without having to ask

What would a monotone and flat voice indicate to a customer?

  1. The person is energetic and wants to help.
  2. The person is bored and uninterested in the conversation.
  3. The person is angry.
  4. The person doesn’t believe what they are hearing.

Fiverr Customer Service Test Answers

 

What should be done with an irate customer after they have vented out and explained their situation?

  1. Ask them to call back later when they have calmed down.
  2. Express empathy.
  3. Put them on hold and pass them onto a manager.
  4. Issue them a refund regardless of the problem.

What is a data warehouse?

  1. A single database for the CRM program
  2. The physical warehouse where the company servers are stored
  3. A database that stores information from several other data sources, allowing a CRM system to query multiple databases from one location
  4. A program that is used to create financial reports

What does CRM software allow a company to do?

  1. Create one to many relationships with customer groups
  2. Create many to one relationships with customers
  3. Send financial reports to the management
  4. Create a one to one relationship with each customer.

What is the first step in mollifying a customer who has received bad service?

  1. Ask the customer what the problem is.
  2. Try to offer him/her something for free to pacify him/her.
  3. Ask him/her to submit a complaint first.
  4. Express regrets and promise to provide better service in future.

Which of the following is an example of a care token?

  1. A computer manufacturer fixes your new laptop under warranty
  2. A retail chain accepts your return
  3. Offering an employee a raise for good performance
  4. A restaurant gives you a free glass of wine because you mention to the waiter you didn’t enjoy the wine like you had hoped

What should be said to a customer when putting them on hold?

  1. Say nothing. Just put them on hold.
  2. Say “just a minute”; then put them on hold.
  3. Ask them first if it is okay to put them on hold for a moment.
  4. Tell them they need to hold for several minutes.

Consider the following statement and select the best answer option.

What would perfect customer relationship management entail?

  1. Saving the company money
  2. Immediate customer gratification and personalized interactions with each customer
  3. Reducing the call times of customer complaints
  4. Increased visibility into the financial situation of the company

What is meant by taking a top down approach to creating a strategy?

  1. Having customer service agents work in management
  2. Creating high level initiatives only
  3. Starting by building strategies upwards from the customer level
  4. Having high level managers work in customer service for a short period of time so they can experience it before laying down policies

What general rule does phone etiquette require customer service representatives to follow?

  1. Ask the other party how you can help them.
  2. Say “Hello?” then pause.
  3. Ask them for their name or customer number before greeting them.
  4. Try to redirect the caller to someone else.

Question: Why should a firm say they are sorry even if they feel the customer is wrong?

  1. The firm can later tell the customer he/she was actually the wrong one, after he/she has calmed down.
  2. The firm should always take the blame and learn from it.
  3. The focus should be on finding out what would satisfy the customer and solving the problem, not determining blame.
  4. They can later put the blame on a third party.

 

Fiverr Customer Service Test Answers

Question: What would be a good opening line in replying to an irate customer’s email?

  1. Please call customer service.
  2. We are glad you are enjoying our product/service.
  3. Thank you for your email, we are sorry to hear about the problem you have.
  4. We will get back to you within 7 days.

Question: How can a company’s online ordering process be made more customer friendly?

  1. Ask for lots of details so the customer can be catered to in the future.
  2. Try to sell customers additional products and services unsolicited.
  3. Place ads on the order page for additional products.
  4. Only ask for information necessary to process the order.

What should be the first thing to be done in problem solving?

  1. Verify the information the customer has provided and any additional facts if required.
  2. Tell the customer they will get whatever they want.
  3. Tell the customer you’ll see what you can do but not to expect much.
  4. Look for errors in the customer’s story.

Which of the following would be considered going the extra mile in resolving a past customer service issue?

  1. Replacing an item under warranty
  2. Answering a call within two minutes
  3. Absorbing any extra costs such as shipping costs incurred by the customer as a result of the problem
  4. Sending him/her a complaint form to fill out

 

Fiverr Customer Service Test Answers

Which of the following would be a measurable aspect of customer service?

  1. The number of products sold
  2. An overall customer satisfaction rating of 90%
  3. How displeased customers are in general
  4. A profit margin of 30%

What is meant by “data mining”?

  1. Creating specialized reports
  2. Entering data into a data base
  3. Calling customers to survey them
  4. Sifting through vast amounts of data by focusing on specific attributes

What does a customer with a problem expect from a customer service representative?

  1. Discounts and coupons
  2. The management’s commitment to the growth of the firm
  3. An aggressive tone
  4. Understanding and empathy

Fiverr Customer Service Test Answers

What approach should a firm take when they need to say ‘no’ to a customer?

  1. Say ‘no’ up front, being honest.
  2. Do not say ‘no’, but later do not deliver on the alternative solutions.
  3. Pretend everything is good, but towards the end of the conversation, tell them you did not mean what you said and actually the answer is ‘no’.
  4. Do not say ‘no’, but offer alternative solutions

How important is it for the top management to be involved in Creating Customer Service Strategy?

  1. Very important – The top management has to be committed to it and offer the maximum support.
  2. Not important at all – The employees at the customer level should decide the strategy. Important only in small companies, not large corporations
  3. Important only in large companies.
  4. Smaller companies do not need to worry about customer service strategy.

How important is the tone of voice when talking to someone on the phone?

  1. Extremely important
  2. Not important at all
  3. Slightly important
  4. Depends on the situation

Which of the following are mistakes to avoid when communicating with a customer over email?

  1. Sending the email without checking it for grammar mistakes
  2. Not writing an appropriate subject line
  3. Using jargon which the customer may not be familiar with
  4. a and b
  5. b and c
  6. a b and c

Question: Which of the following is a customer need?

  1. Premium pricing
  2. Experienced management
  3. Friendly customer service
  4. Growing financial performance

Which of the following responses can have a negative impact on an angry customer?

  1. Asking the customer to come back when they have calmed down.
  2. Explain the best solution you have for them at the moment.
  3. Letting the customer vent and calm down.
  4. Expressing your regret over the inconvenience faced by them.

What would be the two needs of a customer when visiting a theme park?

  1. Safety and Fun
  2. Accuracy and Certainty
  3. Efficiency and Seriousness
  4. Low cost and Tranquility

What is meant by inflection?

  1. The accent you talk in, depending on your country
  2. The highs and lows of your voice, let the customer know how interested you are in talking to them
  3. The pace at which you speak, lets the customer know if you are in a rush or not
  4. The general attitude you convey to a customer

How should a customer service strategy plan be distributed to the employees?

  1. By sending a mass email
  2. By telling only those who directly deal with the customers
  3. By emphasizing the management’s commitment to the plan at a company-wide meeting
  4. It should be confined to the top management.

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Which of the following would a customer not expect from a customer service agent?

  1. Discretion
  2. Rudeness
  3. Effectiveness
  4. Authenticity

Why is it important to have fast response times to customer queries/complaints?

  1. It shows the customer that you care.
  2. It prevents the customer from contacting you over the same issue through different channels
  3. Both a and b.
  4. Neither a nor b.

The costs of failing to meet a customer’s needs include:

  1. The customer will take their business elsewhere.
  2. The customer will tell friends and family not to use your services.
  3. The customer will go online and tell the whole world about their experience.
  4. All of the above.
  5. A single unhappy customer cannot do much damage to the business.

Once you have resolved a customer’s complaint, you should follow it up with the customer after a few days.

  1. Yes; it’s important to ensure they are satisfied with the solution you offered.
  2. No; doing so would be like reminding the customer they were unhappy with you.

How can you add the personal touch of a phone interaction to an email exchange with a customer?

  1. By using the customer’s name instead of saying Dear Customer.
  2. By using your own name instead of something like “The Support Team.”
  3. By using emoticons and casual words like Hey buddy, BRB, BTW, etc.
  4. a and b
  5. b and c
  6. a, b and c

How would you deal with a customer who is unhappy because of their own fault but insists that you solve the problem to their satisfaction?

  1. Advise them to be more careful in the future.
  2. Apologize for the inconvenience but tell them that you are unable to help because that’s the company policy.
  3. Tell them you value them but they can explore other service providers.
  4. Tell them that personally, you want to help them but that you can’t go against the company policy.

Consider the sentence given below and select the option that best answers it.

When providing customer service, it is important to remember that each customer is different and has to be treated differently.

  1. It’s true that each customer is different but providing personalized service all the time drains resources.
  2. Providing personalized service makes the customer feel special and creates loyalty.
  3. Personalized service is the norm. It’s done because everybody does it, not because it has any benefits.
  4. Each customer is not different. Many customers are identical. So, personalized service has no special value.

Which of the following are ways to build a great relationship with a customer?

  1. Under-promise and over-deliver.
  2. Always respond to a customer’s emails even if you cannot fulfill what they are asking for.
  3. Establish a personal rapport, using language and terms you would for a close friend.
  4. a and b
  5. b and c

Question: What is customer profiling?

  1. Reporting customer data to government agencies
  2. A customer filling in a profile online
  3. Using customer data to determine an overall company marketing campaign
  4. Using a series of data points to place customers into groups and tailoring their experience with your company

Why do customers feel the need of some control in working to resolve an issue with a company?

  1. They feel they are getting more for their money.
  2. Customers feel that this way, they can get whatever they want, at least temporarily.
  3. It ensures the customer will buy again.
  4. It puts them in a positive mood and allows them to help guide the resolution

What is a continuous improvement plan?

  1. A predetermined plan to continually help the employees keep themselves informed of the company’s latest initiatives in order ultimately to make themselves better at customer service
  2. A plan to educate the consumer about the products
  3. A plan to help the management understand the customers’ needs better
  4. A predetermined plan to help the employees learn more about the company’s financial situation and the company’s need to perform better

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At which stage is it important for a business to keep track of what its customers need?

  1. Start-up stage
  2. Growth stage
  3. Established stage
  4. Every stage

Which of the following would be the best way to offer customer service online?

  1. To make a form people can submit available online
  2. To supply answers to FAQ’s online
  3. To make live chat with company representatives available 24/7
  4. To make company phone number available online

All of the following are essential elements of meeting customer expectations EXCEPT:

  1. Transparency
  2. Trust
  3. Company profitability
  4. Empathy

Why would a company want to know the profitability and sales history of customers?

  1. They would automatically drop the lowest 10% of customers.
  2. They can ask the higher sales clients to act as representatives of the company.
  3. It offers the company potential for directing their marketing campaigns effectively on the basis of their buying habits.
  4. They can find out who owes the company money.

Question: What is the importance of customer-oriented goodwill?

  1. It allows for cheaper resolutions to customer conflict.
  2. It is a good substitute for good customer service.
  3. It allows the management to measure how well customer service is being performed.
  4. It puts the company ahead of the competitors in respect of customer service.

Question: How do CRM(Customer Relationship Management) systems help in sending a consistent message to customers?

  1. The same draft of an email can be sent to every single customer thus ensuring consistency.
  2. They are used for all marketing efforts of a company.
  3. Information can be distributed via the CRM system for sending the same message to all the customers in the same group.
  4. The CRM system always works as the back end for the company website.

What would be the best way to handle an email inquiry?

  1. Ignoring the email and seeing if they email a second time
  2. An immediate automatic email response letting the customer know someone will reply within 24 hours, followed up by a reply from a customer service representative within 24 hours
  3. Informing them the answer is in the company FAQs and they should look there
  4. Replying to the email a week later after investigating

Question: What is the importance of consistency while offering customer service to different people?

  1. Not important – Customers only know what they experience and can not compare the service they get with that offered to others.
  2. Very important – Customers expect a consistent level of service when dealing with a company.
  3. Important only for large companies, not for small ones
  4. Important only for small firms since they rely on customer referrals

Question: Why is it important to pace your tone on the phone with the other person?

  1. It automatically makes them assume they will get what they want.
  2. It creates rapport with the customer and puts them at ease.
  3. If the person talks fast, it means they are in a rush and you should also do the same.
  4. It tells the customer you are someone they can trust.

What are the two factors to consider when Creating a Customer Service Strategy?

  1. Employee reception to the plan, and customer reception to the plan
  2. The cost of implementing, and employee reception
  3. The time needed to create and implement, and the cost of implementation
  4. The competition’s as well as the customers’ reaction to the plan

Which of the following would be the best thing to say to an irate customer?

  1. Please call back later.
  2. I’ll have to ask my manager to approve what you are asking for. ?
  3. I can see why you feel that way.
  4. Why didn’t you buy a competitor’s product?

What final step can be taken to put your firm’s customer service above that of all others?

  1. Offer to refund more than the product value.
  2. Let customers know what the standard procedure for handling irate customers is upfront.
  3. Give the customers time to cool off by asking them to call back later.
  4. Follow up with customers after the fact to make sure they are happy with the resolution.

Which of the following will be a potential segmenting factor for the customers?

  1. Age group
  2. Country/Region
  3. The industry they work in
  4. Zipcode
  5. All of the above

What should be done at the end of a phone call with a customer after resolving an issue they had?

  1. Try to sell them something new.
  2. Ask them to write a nice letter to the company praising the customer service agent.
  3. Tell them only the first customer service call is free.
  4. Repeat to the customer what you resolved and any further actions you’ll be taking.

What is the primary purpose of setting goals of customer service?

  1. To know when no more customer service needs to be provided
  2. To compare the firm’s strategy with that of the competitors
  3. To create measurable objectives which the firm can strive to meet
  4. To allow for customer service agents to be promoted on the basis of their performance

What is the advantage of email-based customer service?

  1. It makes dealing with irate customers easier.
  2. It provides an easy reference to past communication with the client.
  3. It is impersonal.
  4. Canned responses can be sent back.

What is the disadvantage of email-based customer service?

  1. It is more cost effective than other methods.
  2. It allows the company to respond quickly.
  3. It gives the company a trail of communications with the customer.
  4. It is unemotional and doesn’t always allow the customer to convey the importance of their question or issue

Where should firms start while working on a strategy for customer service?

  1. Survey the customers to get their feedback and to find out their needs and expectations of the firm.
  2. Copy what the competition is doing.
  3. Ask the employees what strategies they want to be implemented.
  4. Look for the standard customer service strategy employed in the country of operation.

What is meant by a “care token”?

  1. To handle customers who are not happy with the company “with care”
  2. A gesture made by the company to retain a customer after his/her having experienced bad customer service
  3. A gesture made by the company as a last resort to get the customer to leave
  4. A bonus to exceptionally good customer service agents

What is the first step in dealing with a customer when he/she is irate?

  1. Tell him/her to be quiet and listen.
  2. Tell him/her to call back when he/she has calmed down.
  3. Ask the customer what can be done to solve the problem.
  4. Let the customer give vent to his/her feelings and do not try to interrupt him/her.

Question: What should be the ultimate goal of problem-solving with the customer?

  1. To save the company money
  2. To get them off the phone quickly
  3. To get referrals to other customers
  4. To make them happy

Question: What should the customer service representative do when a customer is yelling?

  1. Yell back at them
  2. Not respond and hang up
  3. Sound anxious
  4. Keep a calm, lower tone to calm the customer down

When responding to a first-time complaint from a customer, you should do all of the following EXCEPT:

    • Apologizing
    • Listening to the customer’s experience in its entirety
    • Focusing on the solution
    • Escalating the issue immediately to a senior member of the team

The benefits of providing awesome customer service include all of the following EXCEPT:

    • Customer loyalty
    • Increased revenues
    • Employee satisfaction
    • Improved brand image

Fiverr Customer Service Test Answers 2021


If you fail to honor your commitment to a customer, you should do all of the following EXCEPT:

    • Apologize
    • Own up to your mistake
    • Offer excuses
    • Make a fresh commitment

Asking an unhappy customer not to leave a negative review on social media can be counterproductive as it may make them think you care less about them and more about your public image.

  • True
  • False

When dealing with an angry customer over email, what are the things you must avoid to prevent the situation from becoming worse?

    • Not acknowledging their problem.
    • Not personalizing your response.
    • Not offering a concrete solution.
    • All of the above.

Which of the following are things that can help build a great relationship with the customers?

    • Offering rewards
    • Adding a personal touch
    • Staying in touch
    • All of the above

How important is the tone of voice when talking to someone on the phone?

  • Extremely important
  • Not important at all
  • Slightly important
  • Depends on the situation

Suppose that you run into an indecisive customer – one that has asked you a number of questions regarding your product but can still not seem to make a decision. What should you do?

  • Identify their barrier to purchase.
  • Stop responding to them because in business, time is money.
  • Make a decision on their behalf and convince them they will come back to thank your later.
  • None of the above.

Consider the following statement and select the correct answer option.

The first step in exceeding your customer’s expectations is to know those expectations.

  • Yes. Customer expectations are not always what we think they are.
  • No. Which business does not know their customers’ expectations?

Are complaining customers good for the business? Why or why not?

Yes, they help us know the areas where we can improve.

Which of the following is/are true regarding Customer Relationship Management?

    • Negative feedback from new customers is more damaging than negative feedback from existing customers.
    • Negative feedback from existing customers is more damaging than negative feedback from new customers.
    • Negative feedback can be damaging if left unresolved no matter where it comes from.
    • None of the above.

 

Fiverr Customer Service Test Answers 2021

 

What is the desirable response time when replying to a customer over email?

    • 48-72 hours
    • One business day
    • 10-15 minutes
    • Customers understand email is a slow channel. So, anything less than a week is fine.

Identifying and meeting customers’ needs helps:

    • Create loyal customers
    • Build relationships
    • Stay competitive
    • All of the above

A customer writes to you with the intention to buy a certain kind of a product without being able to decide which one. What should your reply to them contain?

  • Questions seeking more information to understand their needs so you can suggest the best fit.
  • A list of the cheapest products on offer.
  • A list of the products that in your estimate will suit them best.
  • A list of the high-end products

Fiverr Customer Service Test Answers 2021

Which of the following is true about customer relationship management?

    • Acquiring new customers is always better than trying to keep the existing ones.
    • It makes more business sense to let go of a difficult client than to offer them a solution.
    • It is a fact that there will always be some unhappy customers. It is best to accept this reality and move on to dealing with the happy ones.
    • None of the above
    • All of the above

All of the following statements about customer needs are true EXCEPT:

    • Customer needs and preferences keep changing all the time. What was true yesterday may not be true today.
    • No one knows customer needs better than the top management.
    • Knowing customer needs is a process that never stops.
    • Customer needs vary across regions, gender, age, and a whole lot of other things.

How can email interactions with customers be made good?

  • By using a positive tone
  • By using bulleted lists to make the email more readable
  • By using different color fonts to highlight different things
  • By using big fonts in some places and small fonts in others to break the monotony of the text

Which of the following are mistakes to avoid when communicating with a customer over email?

  1. Sending the email without checking it for grammar mistakes
  2. Not writing an appropriate subject line
  3. Using jargon which the customer may not be familiar with
  4. a and b
  5. b and c
  6. a, b and c

Question: Which of the following is a customer need?

  1. Premium pricing
  2. Experienced management
  3. Friendly customer service
  4. Growing financial performance

Which of the following responses can have a negative impact on an angry customer?

  1. Asking the customer to come back when they have calmed down.
  2. Explaining the best solution you have for them at the moment.
  3. Letting the customer vent and calm down.
  4. Expressing your regret over the inconvenience faced by them.

What would be the two needs of a customer when visiting a theme park?

  1. Safety and Fun
  2. Accuracy and Certainty
  3. Efficiency and Seriousness
  4. Low cost and Tranquility

Thanks
Ashiq Raazz
Level 2 Seller On Fiverr

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Fiverr css3 test answers 2022

Fiverr css3 test answers 2022

Fiverr css3 test answers 2022

Fiver css3 test answers 2022

Let's Get Started

font definition: Font-weight:normal > What is the other way of getting the same result?
  • font weight:100
  • font-weight:900
  • font-weight:400
  • font-weight:700
backface•visibility:hidden: will this property hide the back side when an element is rotated?
  • YES
  • No

 

In CSS3. which of the following declarations can rotate an element counter-clockwise?
  • object rotation: -30deg
  • rotate object: -30deg
  • transform: rotate(-30deg)
  • transform: rotateobject( 30deg)
Which of the following CSS functions can be used to insert the value of a custom property?
  • vale()
  • var()
  • attr()
  • hsle()
What will happen if the pause property is used as follows? h2 ( pause: 40s 60s )
  • pause before will be set to 40 seconds and pause-after will be set to 60 seconds.
  • pause-after will be set to 40 seconds and pause-before will be set to 60 seconds.
  • pause-after and pause-before will be set to 60 seconds.
  • pause-after and pause-before will be set to 40 seconds.
If you set the value of the speak property to digits. how would 22 be spoken?

twenty two
two two
twenty and two
four

In relation to hsla(hue, saturation, lightness, alpha) color in CSS3. what is defined by the parameter alpha?

It defines the thickness.
It defines the shade.
It defines the opacity.

Which of the given options is/are equivalent to the following rule?

DIV ( line-height: 1.2: font-size: 1Opt }
DIV ( line-height: 1.2em: font-size: 1Opt )
DIV ( line-height: 12em: font.size:10pt
DIV ( line-height: 120%: font-size: 1Opt )
DIV ( line height: 20%; font•size: 1Opt
DIV ( line-height 80%; font-size: 1Opt

If you are using the white-space-collapse property with value collapse. what will be the output of the following string? John leads his team to the victory. but fails to reach the finals.

Johnleadshisteamtothevictory.butfailstoreachthefinals.
John leads his team to the victory. but fails to reach the finals.
John leads his team to the victory, but fails to reach the finals.
John leads his team to thevictory. but falls to reach thefinals.

In CSS3, which of the following options is the correct selector that can be used to select every </p> <ul> element that are preceded by a </p> <p> element?

p % ul
p ~`ul
p ut
p S ui

Which of the following is not a user interface element fragment selector?

value
choices
default
repeat-item
repeat-index

The CSS box model consists of which of the following options? 1. Margin 2. Padding 3. Content

All 1. 2, and 3
Only 1 and 2
Only 1 and 3
Only 2 and 3

Which of the following rules is equivalent to the em ( color: rgb(255.0.0) style?

em { color: rgb(300.0.0) }
em color rgb(255, 10.0) )
em ( color: rgb(110%. 0%, 0%) )
em ( color: rgb(100%. 0%. 0%) )
E) All of the above

In relation to the animation-direction property in CSS3. which of the following is the effect of the alternate-reverse value?

The animation is played forwards first, then backwards.
The animation is played backwards first, then forwards.
The animation is played as normal (forwards).
The animation is played in the reverse direction (backwards).

What is the initial value of the opacity property?

0
1
normal
none

Which of the following options are the correct CSS pseudo classes?

not(selector)
nth-last-of-type(n)
target
selection

Which of the following does not apply to external styles?

Clean separation of design and content
Minimal code duplication
Highest priority
Reduced page download time

Which of the following display values assign ruby semantics to an arbitrary element as given above?
It specifies that an element defines a ruby base.
It specifies that an element contains one or more ruby bases.
It specifies that an element defines a ruby text.
It specifies that an element contains one or more ruby texts.
It specifies that an element defines a ruby structure.
Which of the following is the valid option that can be used to remove underlines from the links in CSS3?

text underline: none:
text-formatting: none:
text decoration: none:

In relation to CSS user interface properties, what is the default value of the outline-offset property?

0
1
-1
10

Which of the following background colors is defined by the given code? apt (background color hs1(120. 100%. 50%):)

Red
Green
Blue
Black

In CSS. which of the following options are the correct relative length units?

em
rem
mm
vh

</p> <div ClaSS="Containers> <div classt"split">Box 1.</div> <div class-"split">Box 2.</div> <p>

Two boxes will be stacked one on another Box 1 will be on the left hand side and Box 2 will be on the right hand side horizontally.
Box 2 will be on the left hand side and Box 1 will be on the right hand side horizontally.
Both boxes will overlap each other.

Which of the following options is the universal selector in CSS3 that can be used to select all HTML intements on the page?

@
.
#
&

Which of the given are the valid values of the ruby-align property? 1. start 2. left 3. line edge 4. distribute space

A111, 2, 3, and 4
Only 1. 2. and 3
Only 1. 2, and 4
Only 2, 3. and 4

Which of the following is not a valid value for the font-stretch property?

condensed
normal
semi-narrower
expanded
semi-expanded

In CSS3, which of the following media types is used for the paged braille printers?

embossed
print
screen
all

background-position: 100% 100%: background-repeat no-repeat: }

I Ile image will be shown in the background at the bottom left corner.
The image will be shown in the background at the bottom right corner.
The image will be shown in the background at the top left corner.
The image will be shown in the background at the top right corner.
The image will be shown in the center of the page.

Which of the following options is the universal selector in CSS3 that can be used to select all HTML elements on the page?

@
#
.
&

In relation to CSS3. what does the following selector selects? a[href$=..Pdfs]

It selects every element whose href attribute value ends with ‘ pdf”.

It selects every
element whose htet attribute value starts with ‘ pdf ‘co
It selects the first element
whose hret attribute value ends with ‘par 00 element whose met attribute value starts with
It selects the first

Which of the following are not valid values for the target new property?

window
tab
none
parent
current

Which of the given user interface properties is/ are supported by CSS3? 1. resize 2. outline-offset

Only 1
Only 2
Both 1 and 2
Nethr 1 lot 2

In CSS3, which of the given are the valid values of the font-style property? 1. normal 2. italic 3. oblique

All 1. 2. and 3
Only 1 and 2
Only 1 and 3
Only 2 and 3

Which of the following value of the white-space property will set the value of white-space-collapse to "preserve' and value of the text-wrap to "none"?

normal
pre
nowrap
pre-wrap
pre-line

In relation to CSS user interface properties, what is the default value of the outline-offset property?

0
1
-1
10

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    What is the Best Image size of Fiverr GiG (2022)

    What is the Best Image size of Fiverr GiG (2022)

    What is the Best Image size of Fiverr GiG (2022)? 

    “So in this post, I will share with you each and every detail, related to Fiverr gig image size and perfect dimensions…


    Did You Know: 40% Of Fiverr Buyer See your gig images and click on that, then read your gig descriptions …

    So It’s a major Work To complete properly…

    Success begins with a great Gig image :

    In business, image is everything—and first impressions count. When potential buyers see your Gig, its appeal is determined very quickly. If judged as “attractive,” buyers are more likely to click on it and spend more time exploring your service. Use Gig images that stand out to attract buyers and generate more revenue.  In short, a great Gig image means more sales—so make the most of how your business presents itself in the marketplace using these Gig image guidelines.


     

    Here Is Some guideline: that Fiverr provides us : 

    1. Recommended image size

      1280 x 769 px, with a minimum of 712 x 430 and a maximum of 4000 x 2416 px (at 72 DPI).

    2. Resizing images
      If you’re using a Mac, use Preview. On Windows, use Photo Gallery. Other free tools are available online. 
    3. Image quality
      Use sharp and clear images. Avoid pixelated, blurry, stretched, or “squashed” images. Use high-resolution, eye-catching images that stand out to potential buyers.
    4. Number of images per Gig
      You can upload up to 3 images—so make them count! If you’d like to combine photo and text, remember that less is more. Keep it simple.
    5. Image usage and commercial rights
      Only use images that you have the consent to use. If you plan to use images for commercial purposes, make sure you have the rights.
    6. Don’t use “clickbait”
      This can cause frustration among potential buyers, and lower your ranking in search results. Only use images that accurately represent your service.
    7. Relevancy
      Gig images must directly relate to the service provided. Random images 
can damage a Gig’s reputation and lower your chances of being chosen for editorial selections.
    8. Never share contact information
      Don’t share any contact information in your Gig image. All communication should take place within Fiverr.
    9. Use as little text as possible
      Avoid repeating text that’s already somewhere else in your Gig.
    10. Make your Gig stand out
      If you have more than one Gig, each Gig’s image and message must be unique.
    11. Be trustworthy
      If you’d like to use a photo of yourself, show yourself clearly and face the front. For more information, see Fiverr’s Community Standards.
    12. Name your image file
      Make your Gig easier to find with a clear and relevant file name. This can be valuable in terms of Search Engine Optimization (SEO) as your Gig can be found in search results.
    13. Objectionable content is not accepted
      Example: Adult material or hate speech. 
For more, see Fiverr’s Community Standards.
    14. Compliance
      Gig images must meet Fiverr’s Terms of Service and Community Standards. If your Gig doesn’t meet the policies’ standards, it will be removed.
    15. Privacy 

      Do not use any private information on your Gig images. This applies to both individual and business information relating to yourself or your clients.

    Using a picture of yourself

    4411137427217 1

    Showcasing your work

    Showcasing your work

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